01. About Me
Senior System Engineer with extensive experience in SSL/TLS certificate lifecycle management, S/MIME setup, SafeNet integration, and VMware environments. Proven track record of supporting secure infrastructures across Windows, Linux, and Mac OS platforms. Experienced in remote troubleshooting, server administration, payment gateway configuration, and cloud technologies including Azure and AWS.
Recognized as a fast learner, team player and reliable contributor in high-pressure technical support environments, with a strong focus on customer service, troubleshooting and secure certificate deployment.
Career Objective
Good team player and quick learner.
Good presentation skills and creativity.
Approach every assignment with care and responsibility.
Honest, sincere and hardworking with a high level of integrity.
Face challenges in life with a positive attitude.
02. Professional Experience
Senior System Engineer – Sectigo
Level 2 Technical Support · Current
- Handle configuration and support of SSL/TLS and S/MIME certificates across diverse server and webmail environments.
- Assist with integration of SafeNet Client, VMware and Windows Server environments.
- Work with MMC, IIS, cPanel, OpenSSL, Azure Key Vault and AWS.
- Troubleshoot certificate lifecycle, certificate chain, validation and deployment issues.
- Support enterprise customers, partners and resellers in secure certificate deployments.
Technical Support Engineer – Touch2Success (Foodhub)
Dec 2018 – Nov 2022
- Provided remote technical support for clients in the UK, US and Egypt in the food industry.
- Configured EPOS, MYPOS, PDQ payment systems and VMware Workstation environments.
- Assisted with web-based POS and online ordering system configuration and troubleshooting.
Senior Technical Support – Hexaware Technologies Ltd
First Advantage – BGV · Jul 2018 – Nov 2018
- Processed background verifications for US-based employment.
Senior Consultant – Sutherland Global Services
McAfee US Process · Nov 2016 – Jun 2017
- Worked in sales and retention for McAfee security products in a high-volume voice support environment.
Medical Representative – Hindustan Unilever Ltd
Oral Care Division · Nov 2014 – Nov 2016
- Managed retail distribution and sales across Tamil Nadu through Randstad and Team Lease.
Consultant – Mind Gates
Microsoft Xbox Products – US/UK · Dec 2009 – Jan 2014
- Provided consultation and distribution support for Xbox entertainment products.
Sales Executive – FEM CARE PHARMA
Tamil Nadu & Pondicherry · Sep 2007 – Nov 2009
- Managed distributor relations and market development for cosmetic product lines.
03. Technical Skills
SSL/TLS
PKI
Certificate Lifecycle
S/MIME
OpenSSL
CSR
PFX / PKCS#12
PEM
JKS
SafeNet
MMC
IIS
cPanel
Windows Server
Linux
VMware
Azure
AWS
Azure Key Vault
DNS / CAA / DCV
Technical Support
Remote Troubleshooting
04. Education
| Qualification | Institution | Specialization | Year |
|---|---|---|---|
| BBA | VLB Janaki Ammal | Computer Applications | 2006 |
| HSC (+2) | Springfield Matriculation Higher Secondary School, Chennai | Higher Secondary | 2002 |
| Std 10 | Springfield Matriculation Higher Secondary School, Chennai | Secondary Education | 2000 |
05. Extra Curricular & Hobbies
⚽
Football & Kabaddi
Football & Kabaddi
🎮
Video Games
PS3 · PS4 · Xbox · PC
Video Games
PS3 · PS4 · Xbox · PC
🎬
Movies & Music
Movies & Music